Terms and Conditions
We are a business that operates in New Zealand. Shakedown.co.nz is our trading name and our legal business name is Engineered Discounts Limited. Our business address is 19 Helvetia Drive, Browns Bay, Auckland, 0630 , New Zealand and our contact number is 021-0518458. When using shakedown.co.nz you agree to the following terms of conditions and all relevant laws associated with them. We have the right to make changes to the terms and conditions from time to time and by continuing to use the website you agree to any changes that may be applied as well.
Refund and Return Policy
Our refund and return policy adheres to the Consumers Guarantees Act and Fair Trading Act. If you are not happy with your purchase due to any damage or faults, we will accept a return of a damaged/faulty product within 14 days. We do not provide refunds if you decide to change your mind about purchases. Once we receive the returned item we will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
We will always do our best to expedite the return and refund process, however please allow 1-2 weeks for your return to be processed. Just in case something goes wrong.
Shakedown.co.nz will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or they may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
All product prices and shipping costs are billed in New Zealand Dollars (NZD).
Please read our shipping policy outlined here.